Caroline Keros: NPS Yields $800,000 in Fresh Customer Opportunities
When Caroline Keros was given the job of Sales and Marketing Director, her company had a 2020 goal to achieve less than 5-10% churn for ... Read More >>
Maria Coombe: Finalizing a Three-Year-Old Workforce Plan Sets the Stage to Save $140 Million in Staffing Costs
Recently, I had the pleasure of speaking with Senior Program and Operations Leader, Maria Coombe. The following is her story: The company was experiencing a ... Read More >>
David Traub: Supplier Owes $35M Considers Chapter 11 – How To Turn This Into $2M In Profit?
When a critical supplier is considering Chapter 11 Bankruptcy and still owes your company $35M, it leads to some sleepless nights. David Traub, International Joint ... Read More >>