Podcast Overview:
By the year 2020, it is expected that 77-Million people will have left the workforce. Consequently, these workers are
being gradually replaced by three up-and-coming generations. Yet, each of these groups vary widely in their personal goals and beliefs, their expectations of your company, and of you as a manager. Unfortunately, if these expectations are not met, these younger workers will often seek employment elsewhere. That can cost employers $25K per person, or exponentially more if employee is at the executive level; not to mention the resulting inconvenience and loss of time.
Therefore, what can companies do to reduce costly and inconvenient employee turnover? How can these new generations be differently — and effectively — managed?
About the Guest:
Kathy Gamboa is an experienced Senior Operations and Business Strategy Executive. As Vice President of Market Transformation for the Apollo Group, an international operation supporting a virtual environment and 29 locations in major metropolitan cities with more than 1,000 employees serving more than 100,000 customers, she collaborated with sales, product support, financial operations, and product development to build and apply strategy for process improvement, development, and had P&L oversight.
Kathy is also an expert in working with multi-generational groups within organizations to make sure each distinct group has their needs and drivers recognized and managed effectively. She has been responsible for improved customer retention, multi-state operations sales, product development, customer support, and financial operations, and has extensive experience in customer care and managing larger call centers operations that produce results.
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