Fred Coon, SC&C Chairman, interviews experts about their approach to solving complex problems in the workplace. These 3-minute interviews span a wide range of topics, but are always focused on ways to help you improve your own decision making.
Dennis Bruno: Sr. Ops Exec Implements Improved Practices, Increasing Rating for Leading Hospital
During his time working for one of the largest non-profit healthcare systems in the US, Dennis and the leadership team were tasked with lowering heart failure re-admission rates. For those who don’t know, a re-admission is defined a hospital-admitted patient whose previous hospital discharge… Read More >>
Danielle Cichon: Exec Fosters Vital Upgrades in Company’s Billing Model
Practice partners and clinic management were questioning the inflated cost and lack of transparency of the company’s billing practices. Despite never having undergone an audit or producing a billing report in two years, the business manager still expressed confidence in the accuracy of all… Read More >>
Tim Nelson: Expert Problem-Solving Coach Innovates Complex Tech Solution
To date, Tim Nelson has spent a total of 26,600 hours coaching engineers to solve complex technical problems using a methodology called Red X®. During these hours, he has also coached the CEOs and presidents of Delphi Technologies and Lockheed… Read More >>
David Mashaal: Exec Sources Ideal Supplier to Advance Product Availability
Termination of the licensing agreement authorizing marketing of one of the company’s premier products loomed near. However, the licensor was refusing to extend the term intending instead to appropriate the business. With the availability window rapidly closing, replacing the supplier became a necessity to… Read More >>
Ty Lorts: CEO Transforms Small Business Into Commercial Success During Financial Downturn
Lorts Manufacturing found itself in a stagnant market segment of higher end, custom, domestic furniture. During the boom time of the early to mid-2000’s, the high-end furniture market in the US was growing at an incredible rate. Easy access to low priced 1st and… Read More >>
Michael Basanta: Ops Director Empowers Staff, Maximizes Returns
Michael was part of a transformational process nearly five years ago when ownership of the consulting service he worked for asked him to step into one of their facilities that was intended to generate $6 million in annual sales but was operating below budgeted… Read More >>
Charles Swanson: Tech Exec Devises Application to Computerize Company’s Commissary Operations
The commissary portion of Swanson Services Corporation began in the company’s vending operations department. At the time, all inmate accounting was done by hand and was extremely labor intensive. There was also an issue with inventory shrinkage. Inmates or officers often walked away with… Read More >>
Paul Altobelli: Leadership Exec Realigns Company, Boosts Value
Paul Altobelli inherited a 52-year old industry-leading company. However, it was bleeding financially and their core brand was stagnant. As newly appointed President, Paul initiated a thorough review and realized that additional revenue streams and volume were required to drive down operating… Read More >>