Fred Coon, SC&C Chairman, interviews experts about their approach to solving complex problems in the workplace. These 3-minute interviews span a wide range of topics, but are always focused on ways to help you improve your own decision making.
Kevin Gentry: Rolling Out an International Brand and Strategy Generates New Product Interest
A big commercialization project requires many touch points and significant communication skills. This was something that growth and business development leader, Kevin Gentry,… Read More >>
Kent Fraser: $137K Savings in Annual Maintenance Cost and No Patient Risk
Recently, I interviewed Senior Business Operations Executive, Kent Fraser, about his handling of a healthcare merger that added a 500-bed tertiary medical center, a community hospital, and 13 separate specialty clinics to the organization, supported by six different telephone system suppliers.
… Read More >>
Eric Speicher :Turning Around IT Support Crises
The good news was that this firm had tremendous growth, more than doubling the amount of personnel and 18 world-wide offices. The bad news was that calls to the IT help desk often went unanswered, aggravating business users and dampening morale of the group… Read More >>
Alexander Chew: Competition is Fierce – Price is Closing Driver – Now What?
When management says, “We have an image as a quality supplier and a reputation for providing a superior product, so why should we lower our rates?”, what is the next and most logical course of action? Senior Sales & Marketing Management Leader, Alexander Chew, faced… Read More >>
Tim Waldron: Building a Dashboard That Became the Nerve Center for 200M Global Google Partner
I had the opportunity to speak with Tim Waldron, a Senior Growth Strategy & Execution Executive, who worked with his internal developers to create a dashboard to connect not only the arms of the business, but the company as a whole. The result was… Read More >>
Sean Reilly: Creating an Investigative Team Adds New State Revenue
After being asked to form a new team to investigate construction crimes in New Jersey, there was no better man for the job than senior security director, Sean Reilly.
Sean developed the memorandum of understanding and organized a budget while also assembling and retaining a crack… Read More >>
Greg Bengtson: Labor Laws Threaten Ability To Close Factories – 80% Business Risk
The following encapsulates an informative and thought-provoking conversation I recently had with strategic planning expert, Greg Bengston.
Historically, Greg Bengston’s European organization was operated in a very decentralized fashion. This resulted in having a large factory footprint and high manufacturing costs, which put them in a… Read More >>
Caroline Keros: NPS Yields $800,000 in Fresh Customer Opportunities
When Caroline Keros was given the job of Sales and Marketing Director, her company had a 2020 goal to achieve less than 5-10% churn for current customers. Given a global customer base of less than 50, Caroline was told that maintaining a strong relationship with… Read More >>